All Food Purchases

Purchased food items cannot be returned, but we offer a 100% satisfaction guarantee on our food products. If you are not satisfied with the food item(s) purchased, you can speak with a manager to request a refund. We will grant a refund via the payment method used to make the initial purchase.

Please call (513) 524-2000 or stop by our restaurant during operating hours to discuss your issue. Food purchase refunds must be requested within 24 hours of making the initial purchase.

Non-Food Purchases

Our 100% satisfaction guarantee also covers all merchandise purchases outside of the food menu. We offer two options in the event you are dissatisfied with your non-food purchase:

      1) Returns/Exchanges: Return the item free of damage and unwashed to our restaurant for an exchange. This option covers needing a different clothing size than was initially purchased.

If you ordered the product via mail, please email doughbys.us@gmail.com outlining your issue and include your contact information. A manager will contact you within 48 hours to resolve the issue.

      2) Refunds: Contact us by doing one of the following: visiting our location, calling (513) 524-2000, or email us at doughbys.us@gmail.com, and let us know why you would like a refund.

      Refunds will be granted for items received damaged and/or items that did not match the product description correctly. All refund requests will be processed within 48 hours of notification. The refund will processed via the payment method initially used for the purchase.